Australia's Integration Program Services for Refugees and Migrants

Australia's settlement and integration programs provide comprehensive support to help refugees and migrants build new lives. The Humanitarian Settlement Program (HSP) and Settlement Engagement and Transition Support (SETS) deliver services through contracted providers nationwide.

Core Service Areas

Information and Orientation

• Australian laws, rights, and responsibilities
• Housing, education, healthcare systems navigation
• Public transport, banking, and daily life skills
• Cultural orientation and community connections

English Language, Literacy, and Numeracy

• Adult Migrant English Program (AMEP): Up to 510 hours of free English tuition
• Workplace English for employment readiness
• Literacy and numeracy for daily tasks (budgeting, forms, appointments)

Employment Support

• Skills assessment and recognition of overseas qualifications
• Job search training, resume writing, interview preparation
• Work experience placements and mentoring
• Connections to employers and job networks

Education Assistance

• School enrollment support for children
• Parent engagement in education system
• Pathways to vocational training and higher education
• Youth-specific transition programs

Social and Emotional Wellbeing

• Case management and individualized support plans
• Counseling and trauma-informed care
• Community engagement activities and social groups
• Family support and parenting programs

Community Development

• Building capacity of ethnic communities to support new arrivals
• Promoting social cohesion and cross-cultural understanding
• Leadership development within migrant communities
• Partnerships with local governments and services

These services are typically most intensive during the first 5 years after arrival, with ongoing support available through mainstream services and community organizations.