Operated by the U.S. Naval Joint Services Activity, the New Sanno Hotel is available for use by all active and retired military personnel of the United States Armed Services. Liaison officers representing all branches of the military work as customer service agents at the hotel to assist gusts with reservation and identification requirements.
The primary benefit at a military hotel is the low room rate afforded to guests. Rooms at The New Sanno range from standard size rooms to large suites that can accommodate up to three guests at a time. The hotel features additional services and amenities including shops, a beauty salon, swimming pool and fitness center.
The hotel is an English-speaking facility suitable for guests who do not speak Japanese. Military guests staying at The New Sanno may bring guests along for a stay, provided the active or retired military member accompanies the civilian throughout the stay.