What Are Concierge Services?

Concierge services include personalized assistance in recommending and planning tourist activities, making reservations or purchasing tickets for other social activities. Concierge services are most often provided on-site in upscale establishments, such as hotels and apartment buildings, but they are also offered in hospitals and online for members of special groups.
  1. Types

    • Personal concierge services provide assistance with many types of tasks. Travelers rely on concierge services at hotels for recommendations and to make reservations at restaurants, theaters, attractions and other travel related services.

    Cost

    • Concierge services are most often offered free to members of related groups, usually those of a high end, premium service nature. Tips are expected to reflect the level of effort, degree of difficulty and quality of services provided.

    Benefits

    • Personal concierge services are being offered more frequently through employers or residential services for running errands, shopping, cleaning or other tasks in order to save time for busy people.

    Considerations

    • Etiquette suggests that a concierge should be tipped at a minimum similar to a bellman or doorman. Expressing appreciation to the concierge for good advice and excellent service each time you consult the concierge throughout your stay helps insure quality of service.

    Expert Insight

    • It is good practice to consult a hotel concierge for advice specific to your daily plans. An on-site concierge is the best source for information to make your day much more enjoyable, such as tourist traps to avoid, little known treasures or extraordinary events that could affect your trip.

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