Border control units and other types of checkpoints require good communication between all the agents employed. Because checkpoints may consist of a number of stations, the best way to facilitate effective communication is through the use of cell phones and walkie talkies, or cell phones that can be used as walkie talkies. This provides agents with quick and efficient communication.
Checkpoint communication with drivers who are looking to pass the checkpoint inspection is kept simple but secure. Most customs and other types of checkpoints use one-on-one communication in order to determine if the driver is eligible to pass the checkpoint. Agents are provided with communication training to ensure they know how to assess and handle a variety of situations and circumstances.
In addition to using communication techniques within the checkpoint terminal, communication between checkpoints and main offices or headquarters is also essential. To ensure that checkpoints are following protocols and that inspection is running smoothly, checkpoints may use databases or proprietary software, cellular or written communication techniques to transmit communication to head offices.
