Currys UK Return Policy: 21 Days, Conditions & Process

Currys (formerly Currys PC World) offers a 21-day return policy for most products purchased online or in-store.

Core Terms

• Window: 21 days from delivery/collection date.
• Condition: Item must be unused, in original packaging, with all accessories, manuals, and seals intact.
• Proof of Purchase: Order confirmation email, receipt, or account order history.

Key Exceptions (Non-Returnable Unless Faulty)

• Software/games with broken seal.
• Consumables (ink, toner, paper) if opened.
• Personal care (shavers, toothbrushes) if seal broken.
• Perishables, customized/built-to-order items.
• Items sold "as seen," "graded," or "clearance."
• Downloadable digital content.

Return Methods

1. In-Store (Free): Any Currys store. Refund to original payment method.
2. Postal (Free for faults; customer pays return postage for change-of-mind): Initiate via "My Account" online, print label, drop at designated carrier.
3. Collection (Large items): Arrange via customer service; fee may apply for change-of-mind.

Refund Timing

5–10 business days after receipt/inspection to original payment method. Gift cards refunded as e-gift card.

Always check Currys' official returns page for current terms.