MTN Cameroon Organizational Structure: Board, C-Suite, Regions, Customer-Centric
MTN Cameroon (subsidiary of MTN Group, Johannesburg) operates a functional + geographic matrix aligned with Group standards.
Governance
- Board of Directors: Non-executive chair, independent NEDs, CEO. Sets strategy, risk appetite, compliance.
- CEO: Overall P&L, stakeholder relations, regulator (ART) engagement.
C-Suite (Functional Leads)
| Role | Focus |
|---|
| COO | Operations: Network, IT, Customer Experience, Sales/Distribution |
| CFO | Finance, Treasury, Tax, Investor Reporting, Procurement |
| CMO | Brand, CVM, Digital Marketing, Market Intelligence |
| CHRO | Talent, Learning, ER, Compensation, Culture |
| CTO / CTIO | Network Engineering, Core/Transport, Cybersecurity, Innovation |
| CLO / General Counsel | Regulatory, Litigation, Contracts, Data Privacy |
| CISO | Information Security, Fraud, Business Continuity |
Department Heads (Execution Layer)
Each C-suite member leads 4–8 department heads (e.g., Head of Radio Access, Head of Prepaid CVM, Head of Financial Planning).
Geographic Layer
- 4 Regions: Centre (Yaoundé), Littoral (Douala), North (Garoua), South-West (Buea).
- Regional Directors report to COO; matrix with functional heads.
- Each region: Sales, Distribution, Customer Service, Field Engineering, Government Relations.
Strategic Themes
- Customer-Centric: NPS-driven, MyMTN app, MoMo (mobile money) ecosystem.
- Agile Squads: Cross-functional product teams (5G rollout, Fintech, Enterprise).
- Localization: 60 %+ Cameroonian leadership; talent development (MTN Academy).
Structure enables speed (agile) + scale (regional) + compliance (Group policies).
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