Customer Happiness Centre
* Location: Ground floor of DEWA Headquarters, on Mohammed bin Rashid Boulevard*
* Hours: 8:00 AM to 8:00 PM, Saturday to Thursday
Branch Offices
* *Al Fahidi Branch Office*
Location: Al Fahidi Commercial Centre, Mankhool Road (off Al Satwa Road)*
Hours: 8:30 AM to 2:30 PM, Saturday to Thursday
* *Bur Dubai Branch Office*
Location: Burjaman Tower, Sheikh Khalifa bin Zayed Road, Bur Dubai*
Hours: 8:00 AM to 8:00 PM, Saturday to Thursday
* *Al Satwa Branch Office*
Location: Al Satwa, opposite Satwa Roundabout*
Hours: 8:30 AM to 2:30 PM, Saturday to Thursday
* *Deira Branch Office*
Location: Deira City Centre, Level 1, Shop No. 1100*
Hours: 10:00 AM to 10:00 PM, Saturday to Thursday; 2:00 PM to 10:00 PM, Friday
* *Al Qusais Branch Office*
Location: Al Qusais, opposite Carrefour Hypermarket*
Hours: 8:00 AM to 8:00 PM, Saturday to Thursday
* *Al Twar Branch Office*
Location: Al Twar Centre, Sheikh Khalifa bin Zayed Road*
Hours: 8:00 AM to 8:00 PM, Saturday to Thursday
* *Hatta Branch Office*
Location: Hatta Fort*
Hours: 9:00 AM to 2:00 PM, Monday to Friday
Remote Offices
* *Dubai Municipality Remote Office*
Location: Ground Floor, Customer Happiness Center, Dubai Municipality Main Building*
Hours: 8:00 AM to 2:00 PM, Sunday to Thursday
* *Dubai Police Remote Office*
Location: Sheikh Abdullah bin Humaid Al Maktoum Police Station, Bur Dubai*
Hours: 9:00 AM to 2:00 PM, Sunday to Thursday
Kiosks
* *Dubai Mall Kiosk*
Location: Level 2, next to Kidzania*
Hours: 10:00 AM to 12:00 PM, Saturday to Wednesday; 2:00 PM to 10:00 PM, Thursday to Friday
* *Mall of the Emirates Kiosk*
Location: Level 1, near Debenhams*
Hours: 12:00 PM to 8:00 PM, Saturday to Wednesday; 1:00 PM to 9:00 PM, Thursday to Friday