Thomson Holidays UK (Now TUI): Services & Offerings

Thomson Holidays → TUI UK (Rebranded 2017)

Thomson Holidays was rebranded as TUI (Touristik Union International) in 2017. Services remain comprehensive:

🏖️ Core Products

• Package Holidays: Flight + hotel + transfers (+ meals/activities). Destinations: Spain (Costa del Sol, Canaries, Balearics), Greece, Turkey, Cyprus, Portugal, Egypt, Morocco, Caribbean, UAE, USA (Florida), Thailand, Mexico.
• Flight-Only: TUI Airways (787 Dreamliner, 737 MAX) – 70+ routes from 20+ UK airports.
• Hotels: 10,000+ partners – TUI BLUE (adults-only), TUI MAGIC LIFE (all-inclusive clubs), TUI SUNEO (family), luxury, budget.
• Cruises: Marella Cruises (adults-only & family ships) – Med, Caribbean, Norway, Canaries.
• River Cruises: TUI Rivers (Danube, Rhine, Rhône, Seine, Douro).

🧩 Add-Ons & Extras

• Transfers: Private, shared, luxury – airport↔hotel.
• Excursions: "TUI Experiences" – guided tours, water parks, boat trips, cultural, adventure.
• Car Hire: TUI Cars (Hertz, Avis, Europcar partners).
• Travel Insurance: TUI Insurance (medical, cancellation, baggage, COVID).
• Airport Services: Lounge access, fast track, parking, hotels.

💻 Booking Channels

• Website/App: tui.co.uk – dynamic packaging, live pricing, manage booking.
• Retail Stores: ~300 TUI shops (high street) – face-to-face advice.
• Call Centre: 0203 451 2688 (UK).
• Travel Agents: Independent agents via TUI Agent Portal.

🎁 Loyalty

TUI Rewards (formerly Thomson Extra) – points on bookings → discounts, upgrades, priority.

🛡️ Protection

• ATOL protected (flight+package).
• ABTA member.
• Financial failure insurance.

Note: TUI is Europe's largest travel group (German HQ). UK operation is major but integrated.