Qatar Airways Johannesburg Office: Address & Phone
Qatar Airways Johannesburg Contact Information
| Detail | Information |
|---|
| Address | 15 Alice Lane, Sandton, 2196, South Africa |
| Phone | +27 11 268 1588 |
| Office Hours | Mon–Fri 8:00–17:00; Sat 8:30–12:30 (confirm locally) |
| Email (general) | jnbcustomer@qatarairways.com.za |
| Website | qatarairways.com (South Africa page) |
Services Available at This Office
- Ticketing, rebooking, refunds.
- Privilege Club (frequent flyer) assistance.
- Special assistance (medical, mobility, unaccompanied minors).
- Excess baggage, cargo inquiries.
- Corporate/travel trade account management.
Alternative Contact Channels
- Global Call Center: +974 4023 0000 (24/7, multilingual).
- Live Chat / WhatsApp: Via website/app.
- Social Media: @QatarAirways (Twitter/X, Facebook, Instagram) — responsive for public queries.
- Airport Counter: O.R. Tambo International (JNB), Terminal A, Departures — for day-of-travel issues.
Notes
- Sandton office is **sales/ticketing**; not a check-in or lounge facility.
- For urgent flight changes (<24 hrs), call global center or use app — faster than local office.
- Visa/passport queries: Contact SA Home Affairs or Qatar embassy (Pretoria).
Keep your booking reference (PNR) and passport handy when contacting.
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