Navigating social and business situations in China requires an understanding of cultural norms rooted in Confucian values like respect, hierarchy, and "face" (mianzi). Here are key manners to observe:
Age and rank command deference. Address seniors by title/surname. Offer seats, serve tea/food first, and avoid contradicting them publicly.
Arriving on time (or early) shows respect. Lateness is seen as a lack of discipline or sincerity.
Avoid causing public embarrassment. Critique privately. Accept praise modestly. Never openly challenge someone's competence or authority in a group setting.
Personal space is smaller than in the West; crowds are normal. However, avoid casual touching (back pats, hugs) with acquaintances. Handshakes are standard in business; wait for the Chinese counterpart to initiate.
Gifts build relationships (guanxi). Present/receive with two hands. Avoid: Clocks (symbolize death), sharp objects (cut ties), white/yellow flowers (funerals), anything in sets of 4 (sounds like "death"). Preferred: Quality tea, fruit, local specialties, items in sets of 8 (lucky).
Not customary in mainland China (except high-end hotels/restaurants catering to Westerners, where a service charge is often added). In tourist areas, small tips (10%) are increasingly accepted but never expected.
Mandarin (Putonghua) is the official language. Learning Ni hao (Hello), Xie xie (Thank you), and Bu hao yi si (Excuse me/Sorry) goes a long way.