1. Phone Calls: Call Optus' customer service hotline at 133 937 for general inquiries and technical support.
2. International Numbers: If calling from overseas, use the following numbers:
- Within New Zealand: 0800 000 231.
- Outside New Zealand: +61 2 8082 5072.
Live Chat
1. Website: Go to the Optus website and click the "Contact Us" or "Help & Support" page.
2. Chat Bot: Engage with the chat bot to get assistance and connect to a live chat agent.
Social Media
1. Twitter: Tweet to @Optus.
2. Facebook: Send a private message to the official Optus Facebook page.
1. General Inquiries: Send an email to customer.service@optus.com.au.
2. Billing Inquiries: Write to billing.enquiry@optus.com.au.
3. Technical Issues: Contact technical.support@optus.com.au.
1. Postal Address: Optus Customer Service, PO Box 1410, Macquarie Park NSW 2113, Australia.
Optus App
1. My Optus App: Download the My Optus app on your mobile device and access customer service via the app.
Store Visit
1. Optus Retail Store: Visit an Optus retail store to talk to a customer service representative in person.
Please note that operating hours and contact options may vary, so it's advisable to check the Optus website or contact details during the time you're reaching out.