Services Offered by Australia Post

Australia Post is the government-owned postal corporation providing universal service obligation (USO) nationwide.

1. Mail & Parcel Delivery

• Letters: Regular (2–5 business days), Priority (next-day metro), Registered, Express Post (guaranteed next-day, tracking, signature).
• Parcels: Parcel Post (economy), Express Post, Courier (same-day/next-day metro), International (EMS, International Express, Standard, Sea Mail).
• Features: Tracking, signature on delivery, insurance, dangerous goods (limited), COD.

2. Parcel Lockers & Collect Points

• 3,000+ Parcel Lockers (24/7, contactless pickup/return via app/QR).
• 3,500+ Post Offices & Retail Partners (newsagents, pharmacies) as collect/return points.
• MyPost account for digital management.

3. Post Office Services

• Stamps, packaging, stationery.
• Government services: Passport applications, Medicare, Centrelink, ATO lodgments, birth/death/marriage certificates, Working with Children checks, vehicle registration (some states).
• Identity verification: Document certification, Digital ID (myGovID).
• Banking@Post: Deposits, withdrawals, bill pay for 70+ partner banks (no credit).

4. Financial Services

• Australia Post Bank (subsidiary): transaction accounts, savings, term deposits, home loans, personal loans, credit cards.
• Money orders, international money transfer (Western Union, MoneyGram).
• Bill payment (BPAY, PostBillpay).

5. Business & E-commerce

• MyPost Business: discounted rates, label printing, manifesting, returns portal.
• Fulfillment services (storage, pick/pack, ship).
• International trade docs (certificates of origin, customs).

6. Digital

• Website & App: track, redirect, hold, buy stamps, manage PO Box, book pickup.
• Digital iD: verified identity for gov/bank services.