Timeframe: Customers have 30 days from the purchase date or order delivery date to return eligible items for a full refund.
Unworn and New: Returned items must be unworn, undamaged, and in their original packaging. Used or altered items are not eligible for return.
Exceptions: Certain items may be excluded from the return policy, such as final sale or clearance items. It's important to check the product details carefully before making a purchase to ensure that the item is returnable.
Online Purchases: For online purchases, customers initiate a return by creating a return label through their Ugg Australia account or contacting customer service.
In-Store Purchases: Customers can return in-store purchases to any Ugg Australia retail location within the 30-day return window.
Shipping and Handling: Ugg Australia generally covers the cost of return shipping and handling for items returned within the contiguous United States. However, additional fees may apply for returns from other locations.
Refunds: Once the returned items are received and verified by Ugg Australia, the refunds are usually processed and credited back to the original payment method within 7 to 14 business days.
It's essential for customers to retain proof of purchase, such as a receipt or order confirmation, when making a return. It's also advisable to thoroughly inspect the items before wearing or using them to ensure that they can be returned if needed.
Ugg Australia's customer service is available to assist with any questions or concerns regarding returns, exchanges, or refunds. Refer to the official Ugg Australia website or contact customer support for further clarification or any special return policy requirements for specific products or regions.
