Las Vegas is known for its lively casinos and entertaining shows, but many travelers also come here to enjoy the world-class service at its luxury hotels. From the Bellagio to The Venetian to the MGM Grand, guests are met with attentive staff members trained to uphold high standards of accommodation. Though each hotel has its own specific guidelines, several general standards are universal.
Each hotel and casino in Las Vegas has its own flavor, theme and layout. Often, the grand main rooms and passageways can seem intimidating to guests who are trying to find their way around. Hotel staff members are required to understand the property blueprints in order to successfully direct guests around. They are also expected to promote the hotel's own various restaurants, nightclubs and special events.
Hotel staff members are not just required to answer questions, but to actually anticipate the needs of guests before they ask for help. For example, if guests are checking in with several children in tow, it's important for the clerk or manager to notify them of any kid-friendly amenities such as daycare or nearby stores that cater to children.
By foreseeing guests' problems and being proactive, staff helps guests feel more comfortable, which will more than likely influence potential future visits to this hotel.
Guest relations specialists in Las Vegas are encouraged to take pride in their appearance, since they are direct reflections of the property at large. It's important for staff members to be well-groomed and to have clean uniforms. Good communication is also crucial.
Hotel workers must maintain a good posture, be engaged listeners and clearly articulate their message to guests. This includes having proper phone etiquette and avoiding slang words and phrases when speaking to others.
Though this standard may not apply directly to guests, it's one of the most important responsibilities of hotel staff members in Las Vegas. All workers are part of a larger team and must understand that cooperating with others is essential for the machine to run smoothly.
If there's a problem that a worker cannot solve on his own, he needs to ask the proper person and to follow through to solve it. If asked for assistance, staff members must do their best to lend a helping hand. Staff must always remember to communicate professionally with others and to refrain from arguing when a problem arises.
By providing world-class standards for guests, Las Vegas hotels will remain one of the top travel destinations in the world.
