The Imperial Swan Hotel and Suites are located in Orlando, Florida and Lakeland, Florida. Overall, these hotels have not received the best ratings from their customers.
Many customers have found this hotel to be in poor condition. Some reviewers on TripAdvisor (as of September, 2010) have complained that the corridors have a damp smell with sticky walls. They have also reported finding cockroaches in the bathrooms. However, the rates are cheap, so you cannot expect a five-star experience.
One positive aspect of the Orlando hotel is the location. Universal Studios is only one mile from the hotel and is a popular tourist attraction in Orlando. Walt Disney World is 12 miles from the hotel and is a huge tourist attraction which also includes Epcot and the Magic Kingdom. Four miles from the hotel you will find Seaworld of Florida, a marine adventure park with rides and animal interaction.
Both hotels at the Orlando location and at the Lakeland location have mixed reviews about the service. Some customers reported on TripAdvisor that it is the worst they have ever experienced, while others claim that the staff is friendly. Overall though, the service review for the Orlando hotel is better than that of the Lakeland location.
