In the movie, the Hollywood Tower Hotel is located on Sunset Boulevard in Los Angeles and is famous for its haunted reputation. The elevator of the hotel is said to be haunted by the ghosts of five hotel guests who were killed when it was struck by lightning in 1939. The hotel is shut down and remains abandoned for years until a group of tourists visit the hotel and get trapped in the haunted elevator. They are then taken on a terrifying journey through the hotel's dark and mysterious past, encountering the ghosts of the deceased guests and eventually escaping the hotel.