When Hydro-Québec Can Disconnect Your Power: Rules and Protections

Hydro-Québec follows strict rules (Québec Energy Board, Consumer Protection Act) for disconnection. Main scenarios:

1. Non-Payment (Most Common)

• >30 days past due: Disconnection process may begin.
• Final notice issued: If no payment arrangement, disconnection within 24 hours of notice date.
• Winter moratorium (Dec 1 – Mar 31): No disconnection for non-payment for residential clients (except if meter tampering/safety). Arrears accumulate.

2. Safety Hazards (Immediate, No Notice)

• Damaged service line, meter, or panel.
• Fire, flood, gas leak, tree on lines.
• Illegal connection/tampering.

3. Planned Maintenance

• Advance notice (typically 48+ hrs) via mail, email, SMS, or door hanger.
• Usually daytime, short duration.
• Critical customers (hospitals) prioritized for redundancy.

4. Life-Support Equipment Protection

• No disconnection if resident depends on electrically powered life-support equipment.
• Requirement: Physician's note submitted to Hydro-Québec (renewed annually).
• Customer still billed; payment plans available.

Your Rights

• Request payment arrangement (pre-authorized debit, installments).
• Apply for Financial Assistance Program (low-income).
• Dispute bill → Régie de l'énergie (Energy Board).
• Complaints: Hydro-Québec ombudsman → Québec Ombudsman.

Contact Hydro-Québec immediately if you anticipate payment difficulty—early action prevents disconnection.