Services Offered by Mystery Shoppers (UK)

1. Mystery Shopping

• In-store customer service evaluation
• Online/mobile UX assessment
• Telephone service quality (telemystery)

2. Compliance Checks

• Age verification (alcohol, tobacco)
• Competitor monitoring (pricing, promotions)

3. Brand Audits

Cross-location customer experience and brand consistency analysis.

4. Market Research & Surveys

Customer feedback, target market analysis, trend identification.

5. Customer Experience Consulting

Training and advisory to improve service quality.

6. Event Staffing & Evaluation

Conferences, exhibitions, trade shows.