1. Online
You can submit a complaint online through the Alton Towers website. To do this, go to the 'Contact Us' page and fill in the online form. You will need to provide your name, email address, phone number, and details about your complaint.
2. By phone
You can call Alton Towers customer service on 0330 162 162 (option 2) to make a complaint. The customer service team is available from Monday to Friday from 9am to 5:30pm, and on Saturday from 9am to 4pm.
3. By post
You can write to Alton Towers at the following address:
Alton Towers Resort
Alton
Staffordshire
ST10 4DB
When writing your letter, be sure to include your name, address, phone number, email address, and details about your complaint.
4. In person
You can also complain in person at the Alton Towers Resort. To do this, go to the Guest Services desk, which is located near the entrance to the theme park. The Guest Services team will be happy to help you with your complaint and will try to resolve it as soon as possible.
What to include in your complaint
When you submit a complaint, it is important to include as much detail as possible. This will help Alton Towers to investigate your complaint and resolve it as quickly as possible.
Some of the things you may want to include in your complaint are:
* Your name, address, phone number, and email address
* The date and time of your visit to Alton Towers
* The specific details of your complaint
* Any evidence you have to support your complaint, such as photos, videos, or receipts
* The outcome you would like from your complaint
Alton Towers complaints procedure
Alton Towers has a complaints procedure in place to deal with all complaints in a fair and timely manner. When you submit a complaint, it will be investigated by the customer service team. If the customer service team is unable to resolve your complaint, it may be referred to the management team.
Alton Towers will aim to respond to your complaint within 10 working days. If your complaint is more complex, it may take longer to investigate and resolve.
If you are not satisfied with the way your complaint has been handled, you can escalate your complaint to the Ombudsman for Tourism.
