How to Complain to Alton Towers: Online, Phone, Post, In-Person

Channels

1. Online: Contact Us form—name, email, phone, details.
2. Phone: 0330 162 162 (option 2); Mon–Fri 9–5:30, Sat 9–4.
3. Post: Alton Towers Resort, Alton, Staffordshire ST10 4DB.
4. In person: Guest Services desk near park entrance.

What to Include

• Your contact info.
• Date/time of visit.
• Specific issue (ride, service, cleanliness, safety, accessibility, etc.).
• Evidence: photos, videos, receipts, witness names.
• Desired resolution (refund, apology, policy change, etc.).

Process & Escalation

• Aim: response within 10 working days.
• Complex cases → management review.
• Unsatisfied? Escalate to Ombudsman for Tourism (or relevant consumer body).

Clear, documented complaints get faster, fairer outcomes.