Processing a Deposit Refund in OPERA Property Management System

To refund a guest's deposit in OPERA Cloud or OPERA PMS, follow this workflow:

1. Navigate to the Front Desk module
2. Locate the reservation via Arrivals, In-House, or Departures list
3. Open the reservation and select the Payments tab
4. Identify the deposit payment in the transaction list
5. Click the Refund button (or right-click → Refund)
6. Enter the refund amount (full or partial)
7. Select the refund method (cash, credit card reversal, check, etc.)
8. Confirm with OK
9. System generates a refund slip for guest signature and audit trail

Key Notes

• User permissions must allow refund transactions
• Credit card refunds typically process back to the original card
• Refunds affect the guest's folio balance and daily reports
• For group bookings, ensure the correct master account is adjusted

Always follow your property's internal authorization policies for refunds.