Jot down personal preferences before calling the travel agent. Request at the onset the preference to fly in the morning, an aisle seat or a non-smoking hotel room.
Talk directly to the travel agent. It is common practice for a secretary or assistant to relay messages. Find out the best the time to call and when the agent is available to address requests and concerns.
Keep a calendar handy. Special accommodations can be arranged by the travel agent when there's specific time constraints. Prepare an alternative in case the agent recommends a schedule change that saves money or shortens travel time.
Remember to ask the agent about hotels and car rentals. Packages are often less expensive. Get the best deal and make sure all your questions and concerns are answered.