1. Dial the access number for international calls. In Mexico, this is 011.
2. Dial the country code for the United States, which is 1.
3. Dial the area code for Bank of America's customer service department, which is 800.
4. Dial the customer service department's phone number, which is 432-1000.
5. Follow the prompts to speak with a customer service representative.
_Here's a breakdown of the full number you'll be dialing:_
011 (international access code) 1 (country code for the US) 800 (area code for Bank of America's customer service department) 432-1000 (customer service department's phone number)