Southwest Airline Travel Requirements

Southwest Airlines emerged as the leading low-fare airline in the mid-1990s. In "The Southwest Airlines Way: Using The Power Of Relationships To Achieve High Performance" Jody Hoffer Gittell writes that Southwest's emergence as a major player in the airline industry was the result of economic shifts in the 1990s in which passengers were looking for cheaper airfares. Southwest answered the demand with shorter flights and lower rates. To maintain its high profit margins, Southwest sticks to this business model while also adhering to policies imposed by the Transportation Security Administration (TSA).
  1. Carry-on Baggage

    • Baggage is inspected by the Transportation Security Administration before passengers enter the gate, but Southwest reserves the right to search bags again before passengers board their planes. All airlines are required by the Transportation Security Administration to allow one carry-on bag plus a small personal item on all flights. Cameras, laptops, purses and briefcases are considered personal items. The bags can't be larger than 10 x 16 x 24 inches.

    Traveling With Pets

    • Southwest Airlines only allows small cats and dogs that can be placed under the passenger's seat in a carrier for the duration of the flight. Small dogs and cats must have vaccinations and be transported in a carrier. Carriers count toward the carry-on limits. Flight reservations for cats and dogs must be booked through a Southwest reservation agent at 1-800-I-FLY-SWA (1-800-435-9792)

    Baby on Board

    • Children 11 and younger are charged child fares. They must be accompanied by an adult. Children up to 2 years old can sit on the parent's lap during the flight. No boarding pass is necessary. FAA-approved car seats can also be used. In those cases, a boarding pass is required along with a birth certificate. Passengers must provide a medical release form if the child is under 2 weeks old. Southwest Airlines reminds passengers that it and the Federal Aviation Administration strongly recommend that infants and small children who weigh under 40 pounds be secured in an appropriate child restraint device when traveling by air.

    Customers of Size (Overweight)

    • Anyone who takes up enough of the seat next to him to make the passenger in that seat uncomfortable is considered a "customer of size." These passengers are required to buy both seats. If the flight does not oversell, the customer may receive a refund for the seat after he has traveled. In some cases, the second seat can be discounted at the child fare.

    Customers with Disabilities

    • Passengers who require special medical attention or have disabilities are encouraged to inform Southwest of their special needs before the flight.

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