When the flight deck is aware that they will be making an emergency landing, they will notify the flight attendants via the in-flight phone. When the flight attendants are notified, the lead flight attendant will ask the captain a series of questions that will be relayed to the other flight attendants. Questions that will be asked include what type of emergency it is, if the evacuation will take place on land or water, what signals the captain will give to evacuate and how much time the flight attendants have to prepare the cabin.
The fight attendants must inform the passengers of the situation. Flight attendants will make a special announcement and proceed to show the passengers the proper brace positions such as crossing their arms on the seat in front of them and placing their heads on their arms or wrapping their arms around their legs while they are in a seated position and putting their heads as far down as they are able to go.
When the aircraft has made an emergency landing and has come to a stop, it is the flight attendants job to wait for the captain's signal to evacuate the aircraft. When the Captain has given the signal to evacuate, the flight attendants will open the emergency exits. A designated flight attendant will be responsible to ensure that the over-wing exits are either opened or blocked if necessary. Flight attendants will begin to shout commands to inform the customers to go out the exit, jump out of the slide, and move away from the aircraft. If it is a water landing, flight attendants will block the aft exits and instruct the passengers to go out the forward exits and hold onto the side of the slide. After all passengers have left the aircraft, the flight attendants do one last cabin walk through and make sure that everyone is out and the flight deck is clear.
