Business travelers expect their hotel to be conveniently located for their business needs. They also expect to find meeting facilities and access to a business center, according to a 2009 study by the Aberdeen Group, a Boston-based research organization. According to Professor Sara Dolnicar of the University of Wollongong, business travelers staying at mid-priced hotels care about the price and the value they get for their money. Other top expectations are the quality of the service provided, the quality of the food served, and the cleanliness of the facility.
Business travelers staying at luxury hotels have additional expectations. According to Dolnicar, they expect to be given upgrades when they are available, and to have the ability to check in and check out any time they wish. They also expect the hotel to provide customized service based on information gleaned during the traveler's prior stays. Reception and housekeeping services are also a priority for these business travelers.
According to Harry Nobles at Hotel Online, female business travelers expect to have lighter menu choices available, including organically grown produce. They also expect food to be served in a café or bistro atmosphere where they can be comfortable eating alone. In addition, they expect top security in the hotel and especially in the hotel's gym or fitness center. They also expect to be treated respectfully.
