Whether the contact is the result of an emergency or not, knowing how to reach passengers while they are on a Carnival Cruise can provide great peace of mind. The service this cruise line offers allows any person to contact individuals who are on the cruise. Contact can be made via Internet or through their telephone shore-to-ship service. Cellular phone communication may also be possible depending on the provider. Here you will find the information necessary to utilize the appropriate option.
Obtain the passengers' full name(s), email address, cell phone number (if applicable) and the specific name of the ship they have booked for their cruise before the ship departs. You will especially require the first and last items listed if you wish to reach the passengers using Carnival's phone service while the cruise is taking place.
Ask the passengers whether they would prefer to be contacted via Internet, cell phone or ship telephone before they depart on their cruise. While you may send emails to them from any public or private shore setting, they will have to pay for every minute of their Internet use regardless if they have brought a personal laptop.
Verify that the passengers' cell phone provider allows for roaming before assuming you will be able to reach them this way. Although this option may be the most economical for both you and the passenger(s), extra charges may apply that the passenger will be responsible for paying to their cell phone provider.
Call the passengers via Carnival Cruise Line's Maritime Telecommunications Network (or MTN) at 1-877-225-7447 from U.S. locations, and 1-732-335-3284 everywhere else, if the passengers are not able to use their cellular phones. Provide the guest name(s) and ship name to the MTN operator, as well as your credit card information to complete the call. The call will automatically be charged to you at a rate of $9.50 per minute. (Note: Only major credit cards--Visa, MasterCard, AMEX, Discover or Diner's Club--are accepted.
