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How to File an Airline Service Complaint

Airline service complaints that are not safety- or security-related should be filed with the Department of Transportation's Aviation Consumer Protection Division. These reports are collected, analyzed and disseminated to the general public, media outlets and airline service companies. In addition, aviation regulators can easily identify airline companies that are not acting in compliance with federal aviation consumer protection laws. By filing an airline complaint, individuals can help improve the quality of airline service for the traveling public. Complaints can be filed over the phone, by mail or online.

Instructions

- 1
  Write down important information needed to file an airline service complaint immediately after your experience. Include the airline company, flight number, date and time, origin and destination and any specific airline employee names relevant to your service complaint.
- 2
  Call the Aviation Consumer Protection Division's service complaint hotline at 202-366-2220.
- 3
  Leave a message containing all the key information surrounding the airline service incident, including your name, address and telephone number. Follow-up calls are returned Monday through Friday from 7:30 a.m. to 5 p.m.
- 4
  File a complaint in writing by mailing a letter to the Aviation Consumer Protection Division.
  
  Aviation Consumer Protection C-75
  
  U.S. Department of Transportation
  
  1200 New Jersey Ave, S.E.
  
  Washington, D.C. 20590
- 5
  Digitally file your complaint by completing the Air Travel Complaint Web Form found at the Aviation Consumer Protection Division's website, airconsumer.dot.gov.

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