How to File Baggage Complaints With Airlines

The cost of checking baggage with the vast majority of airlines these days is enough to make you think airlines are handling your luggage on solid gold conveyor belts. Airfare is already pricey, and adding to that the price of checking your bags and your airfare just escalated an additional hundred dollars. When you, the consumer, pays for a product or service you expect it to exceed your expectations, unfortunately, many times luggage is lost or damaged in some way during transit. When this happens, a complaint should be filed with your airline.

Instructions

    • 1

      Contact your airline by mail or email. Putting your complaint on paper makes it more difficult for airlines to deny receiving a complaint from you. Airlines provide baggage contact information on their websites you can fill out and submit to document your complaint.

    • 2

      Visit your airline's website and locate their "Contact Us" link, which is typically located somewhere on their homepage. Click on the link for "Baggage Contact Information."

    • 3

      Fill out the baggage contact information form by entering your name, address, contact information, flight information and luggage information. Write out your complaint in the box provided and submit your complaint. Your airline should contact you with a response to your complaint. If they do not, follow up your complaint with a second complaint by contacting the airline by phone.

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