How to File a Complaint With the DOT
The U.S. Department of Transportation (DOT) oversees interstate and international transportation through its many federal sub-agencies. These include the Federal Aviation Administration (FAA), National Highway Traffic Safety Administration (NHTSA) and Federal Motor Carrier Administration (FMCA). Making a timely and detailed complaint can help improve service and safety for everyone.
The federal DOT generally oversees modes of transportation but not roads. If the problem is with a local road, direct your complaint to your city or county transportation department. If the problem is with a state or interstate highway, contact your state's department of transportation.
Instructions
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Go to the federal DOT website to file a complaint using the Consumer Services page. The website also includes links to the online complaint pages of the DOT's sub-agencies.
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Call the federal DOT General Information Main Switchboard at 202-366-4000. This number is staffed from 8:30 a.m. to 5:30 p.m. EST Monday through Friday, excluding federal holidays.
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Go to the list of state DOT offices on the federal DOT website to file a complaint with a state agency. Click the link for your state's agency to go to its website and find its contact or complaint page.
