How to File a Complaint Against an MHIC Licensee in Maryland

The Maryland Home Improvement Commission (MHIC) regulates home improvement contractors and investigates consumer complaints. Here's the step-by-step process to file a complaint effectively.

Before You File

• Gather: contract, invoices, payments (cancelled checks, credit card statements), photos/videos of work, correspondence (texts, emails, letters), permits/inspection records
• Attempt direct resolution—document the attempt
• Verify the contractor's MHIC license number at dllr.maryland.gov/license/mhic

Filing Process

1. Access the form: MHIC Complaint Form (online fillable PDF or print)
2. Complete all fields:
   • Your contact info (name, address, phone, email)
   • Contractor info (name, MHIC license #, business address, phone)
   • Project address & description
   • Date(s) of work / incident
   • Detailed narrative: What was promised, what was done, what's defective/incomplete, dates of communication attempts
   • Damages claimed (cost to complete, cost to repair, refund sought)
3. Attach evidence: Contract, photos, correspondence, expert estimates, inspection reports
4. Submit:
   • Online: MHIC eComplaint portal
   • Mail: MHIC, 1100 N. Eutaw St., Room 201, Baltimore, MD 21201
   • In person: Same address (M–F, 8:30–4:30)
5. Receive acknowledgment: Case number assigned; investigator contact within 10–15 business days

Investigation & Outcomes

• Investigator may: mediate, inspect site, request contractor response, subpoena records
• Possible outcomes: mediation settlement, corrective work order, license suspension/revocation, restitution order, referral to State's Attorney (criminal)
• Guaranty Fund: If contractor is insolvent/vanished, eligible claims up to $20,000 (conditions apply)

Pro Tips

• Be specific: "Kitchen remodel incomplete" → "Cabinets not installed per spec (drawing A-3); countertop template wrong (3cm gap); no backsplash; $12,400 to complete per Contractor X estimate 3/15/24"
• Keep copies of everything submitted
• Respond promptly to investigator requests
• Appeal rights exist if dissatisfied with determination

MHIC exists to protect Maryland homeowners—use it. The process is free; no attorney required.