No specific rating system exists that is common to all cruise ships, though third-party classification societies classify ships according to their compliance with inspections and ship maintenance.
Cruise lines as well as ships are rated solely on the features a particular website has chosen to highlight. Ratings frequently consist of attributes that are most important to customers, such as overall satisfaction, total cost meal quality dining options, service entertainment and amenities.
Cruise ratings are compiled largely from the ratings and reviews of customer service agencies and previous customers, although ratings provided by professional agencies may not necessarily be based on personal experience. Information could be taken directly from brochures or websites, which only serves to reinforce the cruise lines' advertising.
The most reliable ratings come in the form of customer satisfaction reviews because they are based on personal experience. But negative feedback and ratings could be due to a one-time occurrence beyond the ship's control. Read other tourist ratings in the same category to verify whether the negative experience is a recurring theme.
An important aspect of the cruise experience to one traveler may not be at all important to another. Do not rely solely on cruise ratings. Instead, take some time to do your own research before booking. Look for websites that contain both professional and member cruise ratings. Also, research individual cruise lines or find a reputable cruise travel agent.
