# Travel >> Transportation >> Travel & Transportation

How to Get a Live Person in Customer Service at the Port Authority of New York and New Jersey

The Port Authority of New York and New Jersey (PANYNJ) is an organization consisting of several smaller transportation-related entities including the Laguardia Airport, Elizabeth-Port Authority Marine terminal and the Holland Tunnel. The Port Authority facilitates communication and development between these parties to promote interstate commerce while sustaining a safe and efficient transportation system for the public. Businesses may contact the Port Authority to discuss access to facilities, register a complaint or inquire about upcoming projects. Individuals using PANYNJ facilities should contact each transportation service directly for support.

Instructions

- 1
  Call the 24-hour Bridges and Tunnels communication desks to request an escort through the Holland or Lincoln Tunnel or across the George Washington, Bayonne Bridge, Goethals Bridge or Outerbridge Crossing. An escort is required for all convoys and oversized vehicles.
- 2
  Contact the Customer Relations Division, through their automated messaging service. Call (800) 221-9903. Leave a detailed message with a call-back number and the appropriate PANYNJ branch will contact you.
- 3
  Reach the Air Cargo Business Development Aviation Department for support related to air cargo at (866) 353-1031.
- 4
  Phone the Office of the Inspector General to report fraud within PANYNJ at (973) 565-4340.
- 5
  Visit the Port Authority Bus Terminal at 625 8th Avenue in Manhattan to speak with a customer service agent about interstate bus services.
- 6
  View the "Contact Us" page of the PANYNJ website for a list of international, legal and public-relations contacts.