Determine the amount you must pay in U.S. dollars or Canadian currency, inclusive of currency exchange rates and fees. Do so by using the calculator at the top of the Duales, Inc. website (duales.com). Enter the amount you want your recipient to receive in Cuban currency. From the drop-down menus, select your home country, how you will send money to Duales, Inc., and where your recipient will receive the money. As of April, 2010, 1 convertible Cuban peso is sent for each $1, less fees.
Create an online account by clicking the "Register Now!" button on duales.com or by contacting Duales, Inc. by phone toll-free from the United States or Canada, at 888-781-2822 or 866-779-0825. Internationally, calls can be made to 905-949-0266 or 905-949-2815. In Cuba, call 55-4444. You will need to provide your passport, driver's license, or national ID number to open an account.
Gather verification documents. For security purposes, Duales may request copies of your social security card, driver's license, utility bill, and the front and back of your credit or debit card. Fax requested items to 905-949-4606.
Fund your account by credit card, money order, cashier's check, international wire transfer, bank draft, personal check, or email wire transfer. If mailing a payment, send by overnight delivery to the following address:
Duales, Inc.
3221 Wolfedale Road
Mississauga, Ontario, L5C 1V8
Canada
The money you send will be available in Cuba 4 to 48 hours after you send it for debit cards, 1 to 3 days later for funds that are delivered.
