Passports are normally processed within four weeks. The time frame will vary depending upon the time of the year when applying and amount of applications being processed.
Applicants are able to check the status of their applications if they haven't received their passports in a timely manner. There are three ways to check the status: online, by phone and via email.
When checking the status of your application online you will need to provide the surname, date of birth and the last four digits of the applicant's social security number.
You can conveniently send an email to [email protected] addressing any concerns or questions you may have.
A customer service representative can be contacted at 877-487-2778 Monday through Friday 8 a.m. to 10 p.m. to answer any passport questions.
