How to Act on a Business Trip to Puerto Rico

While Puerto Rico is an American protectorate, the business etiquette is far more stereotypically Caribbean than American. It is more relaxed and casual than Americans might be used to.
  1. Greetings

    • When greeting each other, people generally say "buenos dias" (good morning), "buenos tardes" (good afternoon) or "buenos noches" (good night). You can begin any conversation, including business conversations, with these phrases. Women sometimes kiss cheeks if they are friends, and men generally shake hands. When a man and women meet, they generally kiss cheeks.

    Clothing

    • The World Travel Guide advises travelers to remember that Puerto Rico can get very hot; pack lightweight suits. Women should dress conservatively for business or if they anticipate going to church.

    Meals

    • In Puerto Rico, many restaurants expect customers to seat themselves. Diners often say "buen provecho" before meals. Tipping is expected; 15 percent is standard, although 20 percent can award excellent service.

    Island Time

    • Lets Go! reminds readers to expect some people to be late, and not to be surprised if businesses aren't open during their stated hours. If a worker is sick or on vacation, rather than try to fill the hours the business might just stay closed.

    Conversations

    • Mercatrade notes that in Puerto Rico, interruptions are common parts of conversations and interruptions are to be expected; it is a sign of interest. In addition, if someone joins the conversation, the newcomer should be recognized and brought into the dialog.

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